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• Should you be celebrating a special occasion and require a gift box delivered containing champagne, chocolates etc, at an additional cost, we will gladly arrange this for you.

• Why not spoil someone special with a gift voucher to spend a night, a weekend or a week at Tinaroo Haven Holiday Lodge.

Booking Policy:

• To secure a booking, we will require a deposit equal to 10% of your entire bill. As we do not have a property manager on site, the balance of your booking fee is to be paid 3 days prior to your arrival at the property. Payment by way of Visa and Mastercard are accepted.
• Only the number of guests stated on your invoice have the right to be staying on our property and we reserve the right to charge you for any extra guests found to be staying on our property.
• After date of this invoice, your booking will only be held firm for a period of 3 calendar days. If your deposit is not paid within this 3 calendar day period, your booking will be deemed to be cancelled.
• Check in time is anytime after 14h00 and check out time is anytime before 10h00 unless otherwise agreed to.
• If the properties are being rented for a specific function i.e a birthday celebration etc, we will require your credit card details to be kept on file in case there is any damage or theft to our property. In this instance, full replacement value of any damaged or stolen goods will be charged to your credit card.
• Although you cannot see any neighbouring houses, they are there so any loud music is to be turned down by 22h00 hours.
• A $25.00 cancellation fee will be deducted from your deposit refund in the event of a cancellation.
• Your deposit, excluding the $25.00 cancellation fee, will be refunded for a cancellation in the event of a notice of cancellation being received 21 days or more prior to your arrival date. If a cancellation is received less than 21 days prior to the notice of cancellation, your deposit will not be refunded unless another booking is received and confirmed for the same period.
• Gift vouchers are non refundable and not redeemable for cash; gift vouchers carry an expiry date so please check the expiry date on the gift voucher.
• A full inventory is taken between guests at the time of the Units being cleaned. In the event of damage or theft being discovered at this time, the full value of any of Tinaroo Haven Holiday Lodge’s property either damaged or missing will be claimed from you.
• In the event of professional cleaning services being required due to extra-ordinary cleaning being required as a result of your negligence, the costs of such services will be claimed from you – this will include steam cleaning of curtains, linen or furniture, or polishing of the interior timber floors etc. If red wine is spilt on our bedding, furniture or bathrobes we will communicate this to you and will attempt to remove the stains. If we are unsuccessful in removing the stains you will be charged at the current cost of replacing the item.
• There are 4 red claw pots hanging outside Percy’s for your use. Please note that if at the time of cleaning the unit after your departure there are missing red claw pots, we will charge you a $25.00 replacement fee per missing pot.
• We would ask that you treat our accommodation and its contents with due respect in order that our next guests may also enjoy the comfort and pleasures which we have provided. This includes leaving the accommodation in a neat and tidy state when you depart.
• Please do not park any vehicles on the grassed areas of our garden.
• Payment of the requested deposit shall be taken as your agreement that you have read and agreed to the above terms.